Tenant (CAT-MIP-000000365)
Accepted • 2025-09-19 • by nicole
Definition
A Customer is an organization or individual that receives IT services from an MSP. In technical terms, this is represented as a Tenant -- a logically isolated environment within an MSP's management system. Each Tenant contains its own devices, users, policies, and configuration, and does not have visibility into other tenants. "Customer" is the business-facing term; "Tenant" is the system-facing canonical term.
Prompt Examples
- Apply the new antivirus policy to all tenants in the finance sector.
- List all devices owned by the customer 'Lighthouse Legal Group'.
- Which customers haven't checked in within the last 24 hours?
Agent Execution
When the prompt includes "Customer," the AI agent maps this to a Tenant object in the system. It will:
- Enforce data and action boundaries so one tenant cannot affect another
- Resolve the correct tenant based on name or ID
- Retrieve or apply policies, scripts, or configurations owned by the MSP
- Scope queries or actions to that tenant's isolated environment
Synonyms
- Client
- Customer
- End Customer
- Site
Relationships
- Tenant belongsTo Distributor
- Tenant has Device
- Tenant has Policy
- Tenant has SLA or ServiceAgreement
- Tenant has Sites
- Tenant isManagedBy MSP
- Tenant isMonitoredBy Agent
History
| Date | Author | Reason |
|---|---|---|
| 2025-08-07 | nicole | Draft – initial term proposal |
| 2025-09-19 | nicole | Accepted – added to CAT-MIP registry |
| 2026-01-28 | mpurtell | |
| 2026-03-02 | jimmypuckett | Fix malformed YAML |