Integration (CAT-MIP-000000201)
Accepted • 2025-09-19 • by nicole
Definition
An Integration is a defined connection between an external vendor's product or service and one or more vendor products. Integrations allow data exchange, automation, event handling, and workflow coordination across systems. They may be developed by vendor, by the external vendor, or by a partner, and can vary in complexity from simple scripts and API calls to deeply embedded multi-function toolsets.
Prompt Examples
-
Does the SentinelOne integration support triggering remediation actions from within N-central?
-
Enable the Bitdefender integration for all MSPs under 'Global IT Solutions'.
- What integrations are available for ticketing systems like Autotask and ConnectWise?
Agent Execution
When a prompt refers to an "Integration," the AI agent will:
- Determine whether the integration is installed, active, or requires onboarding
- 'Enable or invoke integration-specific functionality, such as data syncs, policy mappings, or scripted triggers'
- Identify the integration metadata from the vendor Integration Catalog
- Resolve the associated products, available actions, and required permissions
- 'Route follow-up actions to the proper toolset (e.g., PSA ticketing, security alert feed, reporting system)''
Synonyms
- Extension
- Integration Module
- Plugin (legacy or context-specific)
Relationships
- Integration calls vendor Action
- Integration connects External Vendor to Product
- Integration consumes Data or Event from External Vendor
- Integration exposes Action
- Integration mayBeManagedBy vendor | Vendor | Partner
History
| Date | Author | Reason |
|---|---|---|
| 2025-08-07 | nicole | Draft – initial term proposal |
| 2025-09-19 | nicole | Accepted – added to CAT-MIP registry |
| 2026-01-28 | mpurtell | |
| 2026-03-02 | jimmypuckett | Fix malformed YAML |