External Vendor (CAT-MIP-000000161)
Accepted • 2025-09-19 • by nicole
Definition
An External Vendor is a third-party company that provides software, hardware, or services which integrate with vendor products. These vendors are typically integration partners and may offer functionality in areas such as security, backup, PSA (Professional Services Automation), billing, remote access, or threat detection. External Vendors participate in the vendor ecosystem by exposing APIs, actions, or event streams that can be called by or respond to AI Agents, scripts, and workflows.
Prompt Examples
- Is the external vendor "Acronis" certified for cloud backup integrations with Cove?
- What actions are available from the external vendor "SentinelOne" through its integration?
- Which external vendors support remediation workflows via API?
Agent Execution
When a prompt includes the name of an External Vendor, the AI agent will:
- Determine integration status (enabled, not installed, in error) for the current MSP or Tenant
- Retrieve associated integrations, available actions, and certified products
- Return actionable metadata such as supported event types, playbooks, or remediation capabilities
- Route API calls or automation flows to the appropriate external system, respecting authentication and permission boundaries
- Search the vendor Integration Registry for known vendors
Synonyms
- Integration Partner
- Third-Party Provider
- Tool Vendor (context-specific)
- Vendor
Relationships
- ExternalVendor collaboratesWith MSP
- ExternalVendor integratesWith Product
- ExternalVendor mayBeCertifiedBy vendor
- ExternalVendor ownsExternalSystem
- ExternalVendor providesIntegration
- ExternalVendor supportsAction
History
| Date | Author | Reason |
|---|---|---|
| 2025-08-07 | nicole | Draft – initial term proposal |
| 2025-09-19 | nicole | Accepted – added to CAT-MIP registry |
| 2026-01-28 | mpurtell | |
| 2026-03-02 | jimmypuckett | Fix malformed YAML |