Service (CAT-MIP-000000354)
Accepted • 2025-09-19 • by nicole
Definition
A Service is a functional capability delivered through software, infrastructure, or human operations. In the DevOps Infrastructure Ontology, a service may be a system-level process (e.g., a daemon or microservice), a cloud-hosted API, or a business-facing offering (e.g., backup service, monitoring service). In the MSP context, services may be IT services provided to tenants (e.g., endpoint protection), or software-based services running on devices or in the cloud.
Prompt Examples
- Check if the backup service is running on all servers in the 'Legal' tenant.
- List all services provided to the customer 'BrightPath Health'.
- Which services are failing health checks in the "EU Data Center"?
Agent Execution
When a prompt refers to a "Service," the AI agent will:
- Correlate with configuration, dependencies, or SLA status
- Determine whether the service is a system-level process or a business-level offering
- Identify the devices, tenants, or environments associated with that service
- Query service status (running, failed, degraded, stopped)
- Take remediation steps if authorized (e.g., restart, notify, escalate)
Synonyms
- API Service
- Feature
- Managed Service
- System Service
Relationships
- Service dependsOn Software or Configuration
- Service isConsumedBy User or Tenant
- Service isHostedOn Device or Cloud
- Service isMonitoredBy Agent
- Service isPartOf ServiceOffering or SLA
- Service isProvidedBy Product or Vendor
History
| Date | Author | Reason |
|---|---|---|
| 2025-08-07 | nicole | Draft – initial term proposal |
| 2025-09-19 | nicole | Accepted – added to CAT-MIP registry |