Service Organization (CAT-MIP-000000355)
Accepted • 2025-09-19 • by nicole
Definition
A Service Organization is a hierarchical container used within on-premises N-central deployments to group and manage multiple customer environments under a single Partner (MSP or IT Pro). It acts as an intermediary layer between the Partner and the Customer (Tenant) and allows for administrative separation, reporting, and delegation of services across logically distinct client accounts. Service Organizations are primarily used for internal structuring of accounts, enabling MSPs to manage multiple customers without cross- contamination of access or policy.
Prompt Examples
-
Deploy the updated monitoring policy to all customers in the 'Gov Services' service organization.
-
List all service organizations under 'CoreTech Systems'.
- Which users have access to more than one service organization within "SecureOps MSP"?
Agent Execution
When a prompt includes the term "Service Organization," the AI Agent will:
- Apply or evaluate configuration or automation at the Service Org level
- Enforce boundary conditions (e.g., policy inheritance, user access isolation)
- Identify all objects (devices, users, policies) scoped to the Service Organization
- Resolve the organizational hierarchy: Partner → Service Organization → Customer
- Return filtered results or execute actions within the correct hierarchy node
Synonyms
- Branch
- Client Organization
- Department
- Organization Unit
- Sub-Customer
Relationships
- Service Organization contains Customer (Tenant)
- Service Organization groups Devices, Policies, and Users
- Service Organization inherits or overrides Policies from Partner
- Service Organization isLoggedInTo by AssignedUser or Admin
- Service Organization isManagedBy Partner
History
| Date | Author | Reason |
|---|---|---|
| 2025-08-07 | nicole | Draft – initial term proposal |
| 2025-09-19 | nicole | Accepted – added to CAT-MIP registry |