Webhook (CAT-MIP-000000372)
Accepted • 2025-09-19 • by roop
Definition
A Webhook is a user-defined HTTP callback that automatically sends real-time data or event notifications from one system to another when a specified condition is met. Unlike APIs that require polling, webhooks push information immediately to an external endpoint. In MSP and IT environments, webhooks are often used to trigger workflows, sync systems, log events, or alert technicians based on changes in tickets, devices, backups, or policies.
Prompt Examples
- Create a webhook to notify the external ticketing system when a device goes offline.
- Disable the webhook that posts alerts to the incident response Slack channel.
- List all active webhooks configured for backup failure events.
- What payload does the policy webhook send when a patch job completes?
Agent Execution
When a prompt refers to a "Webhook," the AI agent will:
- Handle success or failure responses and retry logic if applicable
- Log webhook activity, errors, and payload content for audit and troubleshooting
- Monitor for relevant events and evaluate webhook triggering conditions
- Retrieve the webhook configuration, including trigger event, URL, and payload format
- Send structured data to the designated external endpoint
Synonyms
- Event Hook
- HTTP Callback
- Notification Endpoint
- Outbound Webhook
- Real-Time Trigger
Relationships
- Webhook isConfiguredIn Platform, Policy, or Integration
- Webhook isLoggedIn Audit Log or Integration History
- Webhook isTriggeredBy Event or StateChange
- Webhook mayContain Payload with JSON or XML Format
- Webhook sendsDataTo External System or Agent
History
| Date | Author | Reason |
|---|---|---|
| 2025-08-07 | roop | Draft – initial term proposal |
| 2025-09-19 | roop | Accepted – added to CAT-MIP registry |